Hello everyone,
I'm trying to purchase a license for the software, but I keep encountering issues during the process. It either doesn’t go through or returns an error. Has anyone else experienced this problem, and what steps did you take to resolve it?
Thanks in advance for any advice or help!
Unable to Purchase License — What Should I Do
Re: Unable to Purchase License — What Should I Do
The problem may be related to your payment provider or bank declining the transaction. Some common reasons for this include:
- Insufficient funds
- Bank security flags (possible fraudulent transaction)
- Incorrect CVV or card details
- Generic declines from the bank
Please check if your card details are correct and ensure there are no restrictions on your account. If the issue persists, I recommend contacting your bank to confirm why the payment was declined.
Alternatively, you can try using a different payment method or card. If you continue experiencing problems, feel free to reach out to us with any error messages you received, and we'll do our best to assist you.
Paddle Customer Support (payment related): help@paddle.com
InetLab Support: support@inetlab.com
- Insufficient funds
- Bank security flags (possible fraudulent transaction)
- Incorrect CVV or card details
- Generic declines from the bank
Please check if your card details are correct and ensure there are no restrictions on your account. If the issue persists, I recommend contacting your bank to confirm why the payment was declined.
Alternatively, you can try using a different payment method or card. If you continue experiencing problems, feel free to reach out to us with any error messages you received, and we'll do our best to assist you.
Paddle Customer Support (payment related): help@paddle.com
InetLab Support: support@inetlab.com